Questions, answered

Independent shops and service businesses where the phone rings while the work is happening: auto repair, hair and beauty, alterations and repair, small retail and the trades.

Businesses need different things. Some only need a better website, some mainly need their phone answered, and some want everything at once. Three families with three levels each let you pay for what you need today.

Yes. Many businesses start with a website package and add an AI Front Desk later. Upgrade pricing is set out in a new proposal when you are ready.

Hosting, security updates, checks that everything is working, small edits, adjustments to the assistant and a monthly check-in. It is 10 to 15 percent of your package fee each month. The figure for every package is on the packages page.

The phone service behind the assistant charges for the minutes it spends on calls. We estimate this from how many calls you receive and show it in your proposal, separate from the retainer.

You keep the number your customers already know. Calls are forwarded to the assistant when you cannot answer. We confirm what your phone provider supports while preparing your proposal.

It takes a name, a number and a short message, tells the caller who will be in touch, and texts you a summary. It does not guess at prices or policies you have not approved. You can watch an example on the demo call screen.

No. It covers the calls nobody can pick up: after hours, during a job, or when the line is busy. The people who know your customers stay in charge.

Yes. Every assistant we build introduces itself as automated and announces that the call is recorded. Callers can ask for another way to reach you.

No. Nobody can honestly promise a ranking. The Complete packages set up your Google Business Profile, listings and page basics so that your business is easy to find and described correctly.

Your services, prices, hours and policies, any photos and your logo, and some time to review and test before launch. The How it works screen has the full list.

Ownership of the website, how to cancel the retainer and what happens to your records are set out in your written proposal, which you review before agreeing to anything.